Ten Laws of Human Communication

  1. It’s not what our message does to the listener, but what the listener does with our message, that determines our success as communicators.
  2. Listeners generally interpret messages in ways that make them feel comfortable and secure.
  3. When people’s attitudes are attacked head-on, they are likely to defend those attitudes and, in the process, to reinforce them.
  4. People pay most attention to messages that are relevant to their own circumstances and point of view.
  5. People who feel insecure in a relationship are unlikely to be good listeners.
  6. People are more likely to listen to us if we also listen to them.
  7. People are more likely to change in response to a combination of new experience and communication than in response to communication alone.
  8. People are more likely to support a change that effects them if they are consulted before the change is made.
  9. The message in what is said will be interpreted in the light of how, when, where and by whom it is said.
  10. Lack of self-knowledge and an unwillingness to resolve our own conflicts make it harder for us to communicate with other people.

Hugh Mackay

Why Don’t People Listen ?

2 Comments

Filed under Komunikasi & Humas

2 responses to “Ten Laws of Human Communication

  1. liany

    aku suka artikel ini🙂

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