- It’s not what our message does to the listener, but what the listener does with our message, that determines our success as communicators.
- Listeners generally interpret messages in ways that make them feel comfortable and secure.
- When people’s attitudes are attacked head-on, they are likely to defend those attitudes and, in the process, to reinforce them.
- People pay most attention to messages that are relevant to their own circumstances and point of view.
- People who feel insecure in a relationship are unlikely to be good listeners.
- People are more likely to listen to us if we also listen to them.
- People are more likely to change in response to a combination of new experience and communication than in response to communication alone.
- People are more likely to support a change that effects them if they are consulted before the change is made.
- The message in what is said will be interpreted in the light of how, when, where and by whom it is said.
- Lack of self-knowledge and an unwillingness to resolve our own conflicts make it harder for us to communicate with other people.
Why Don’t People Listen ?